Privacy Policy



Privacy Information

 As a customer of Zirrus, you are entitled to know what we do with personal information about you that
 we receive. We consider our treatment of such information to be a part of the trust you place in us by
 using our Voice, Video, Broadband, and Internet Services. We provide this notice to better answer
 questions you may have, but our basic privacy policy remains the same. We keep only the personal
 information of our customers that is needed to provide our services, treat it as private, use it only for
 what we offer you, do not sell it to others, work to keep it secure and destroy it when no longer needed.
 While we cannot cover here every situation where your personal information may be affected, we have
 included those we believe are of most interest.

 By law, we tell you annually about our privacy policy, and you can find additional and updated
 information at any time by visiting our website at ( You can learn more about your
 privacy rights by visiting the websites of the Federal Trade Commission, (, and the
 Federal Communications Commission ( If you receive your bills electronically, this notice
 will be sent to you similarly. If you cannot print an electronic copy of this notice, please contact us at


 Personally Identifiable Information – In providing services to you, we obtain certain “personally
 identifiable information”, that is, information that identifies you individually (“your information”). Your
 information may include: name, service address, billing address, telephone number(s), social security
 number, driver’s license number, premium services you have selected, demographic information, user
 ID(s), password(s), email address(es), correspondence and communications records. We maintain
 customer information concerning credit, billing and payment, security deposits, maintenance and
 repair, equipment and services provided and other service-related functions. In providing our services,
 we may also collect information about your video equipment, phone system(s), computer hardware and
 software, modem(s), router(s), settings and other preferences to aid in customer support.

 It is our policy to collect only the personal information needed to provide the services we offer with the
 quality you desire and deserve. It is also our policy to keep that information secure and to retain it only
 as long as needed for our business relationship or as the law may require. We take reasonable
 precaution to identify you or your authorized representative when we receive an inquiry on your
 account. We also take reasonable steps to protect your information from unauthorized access.

 We sometimes collect personal information for special reasons, such as in surveys or registering at our
 Web sites. In these instances, you will be notified before it is collected, told how it will be used and may
 elect not to participate.

 Internet Services – Like most Internet service providers, we automatically collect certain general
 information concerning your use, such as the Internet Protocol (IP) addresses assigned (an identifier
 assigned to your computer while online), bandwidth used, system and connection performance,
 browsers used, dates and times of access, and Internet resource requests, including requests to
 access web pages. We do not store online messages sent and received unless left in your Zirrus
 Internet account file. Since we cannot control Web sites or Internet services provided by third parties,
 we recommend that you review the terms of service and privacy policies of those Web sites and
 services. You can find more detailed information concerning our Online Privacy Policy on our website

 Voice Services – We provide telephone services by traditional “switched” technology. We do not listen
 to or record your calls unless it is absolutely necessary while troubleshooting system problems. We do,
 however, monitor certain calls to our staff for quality purposes. If you object to this, you may come to
 one of our offices and speak with a customer service representative. In providing telephone services,
 we do receive usage information, including numbers called and received and duration of calls. We
 retain this information, as long as required by some authorities or for billing purposes and treat all such
 information as private.


 Use Policy – We consider your information confidential, and use it only in providing our voice, video,
 broadband, and internet services for such things as sales, installation, operations, administration,
 advertising, marketing, support, network management, maintenance, customer care, communications
 with you, billing and collection, and for accounting and tax purposes. We may also use such
 information, in dealing with fraud and unauthorized use of our services, or when required under the

 We use aggregate information about our customers and their usage for a variety of purposes. Such
 aggregated information does not identify individual customers. We may share such aggregate
 information with third parties in order to better offer product and service preferences to you but we will
 not share your own information with aggregate information or with information from others.

 Sharing Policy – It is our policy not to disclose any personal identification information about you to
 others outside of Zirrus and our affiliates, vendors and business partners without your prior consent,
 except as permitted by law. We do not sell or provide your personal information to parties unrelated to
 the services we provide without your permission. As a further measure, you can affirmatively opt out of
 such sharing by writing to the return address on your billing statement, or you may contact us online at You can also notify us in either way if you prefer not to receive certain types of
 marketing contacts from us.

 Special Exceptions – We reserve the right to disclose your information if we have a good faith belief
 that it is necessary to: (1) comply with the law or legal process served on us; (2) protect and defend our
 rights or property or those of others; (3) respond to fraud, abuse or unauthorized reception; (4) enforce
 our Acceptable Use Policy or related standards; (5) act in an emergency to protect your safety or that
 of another. We may also share or transfer your information along with your account as a part of any
 sale or transfer of all or a portion of our business operations, merger or combination with another
 organization. In such a case, you will be notified of any changes in policy.

 Outside Parties – Zirrus sometimes uses affiliates, vendors or partners in providing our services and
 may provide your information for such purposes. We require that outside parties maintain at least the
 same level of confidentially that we maintain. In addition, any use by the vendor may not exceed that
 needed to provide its service. We do not share your information with other third parties without your
 consent. If you become a customer of a third party directly, you should review its privacy policy, as it
 may differ from ours.

 Retention Policy – Zirrus may retain personal customer information in its regular business records as
 long as you are a customer or until no longer needed for business, tax or legal purposes. Our security
 measures for this information are discussed below.

 Voice Services – Federal and some state regulations limit our use and sharing of certain information
 concerning a customer’s telephone services. This information is known as “Customer Proprietary
 Network Information” or “CPNI”, and includes information on how you use our telephone services, such
 as your call patterns, service features, price plans, spending profiles, call destinations and related
 information. In offering our spectrum of local and long distance telephone, we do use your telephone
 service information to offer new services and pricing plans. If you do not want us to use your CPNI for
 this purpose, you may contact us at (336) 463-5022 or you may contact us at On the
 other hand, if you would like us to offer you information on video and data services or would like to
 learn more about our bundled offers, please contact us in any of the same ways. Consenting to allow
 us to use your CPNI will help us offer you the best and most up-to-date services. Your consent will
 remain in effect until you notify us you want to revoke or change your permission, or as limited by law.
 Your choice will not affect the services you now receive. We do not disclose this information to
 unrelated parties, except as required by law.

 Directory Listing – We offer our telephone customers the ability to designate their listings as nonpublished   within   print or electronic directories or directory assistance services. Because of the
 complexity of this process and the involvement of other entities in publishing, errors may occur from
 time-to-time. These and certain other telephone services are offered subject to tariff or contractual
 terms that limit our liability in the event of such errors.

 Internet Services – We do not read your email messages, instant messages, online chats, or the
 content of other online communications that reside on or pass through our Service. We may however,
 retain and provide such communications if we are legally required to do so. Incoming and outgoing
 email messages are generally scanned automatically to identify and filter out likely spam or harmful
 messages and for viruses, spyware and related problems that could harm your equipment, the network
 or other users.


 Taking Proper Precautions – Maintaining the security of your personal computer is an important part
 of protecting your own privacy and of helping us protect our network and customers’ service. You
 should follow our Authorized Use Policy. In order to prevent unauthorized access to your computer,
 you should regularly update all the software packages installed on your computer (including your
 antivirus, intrusion prevention, and operating system software) and uninstall software packages you do
 not use. You should also regularly perform antivirus scans with a reputable antivirus product and
 ensure any hardware-based security products are update and maintained based on the manufacturer’s

 Persons with questionable intent may use the Internet or email to pose as someone you trust or do
 business with. You should always be sure who you are dealing with before clicking on an Internet link
 or giving personal information. To avoid all these and other forms of attack, we encourage you to visit
 our website at or the Federal Trade Commission (“FTC”) at for regular
 updates and tips on protecting yourself. The management of Zirrus may take protective action related
 to your service or contact you directly with information from time-to-time to help with this effort. While
 we take reasonable steps to protect your services, we highly recommend that you regularly change
 your login password, using hard-to-guess combinations of numbers, letters, and special characters.
 Do not use words that are found in the dictionary as, or as a part of, your passwords. Once
 communications enter the Internet, it is possible for them to be accessed by third parties over whom we
 have no control. Moreover, since we cannot control the websites or services operated by third parties,
 you should review their terms of service and privacy policies and only visit website you trust.

 Spam – Zirrus tries to prevent and block spam, and we encourage your help by preventing
 unauthorized access to your computer. We suggest that you remain up-to-date on ways to avoid and
 combat spam. We may use email to send transactional or relationship messages related to your
 service. If you prefer, you may opt-out of other marketing messages we may send by notifying us in
 response to any you may receive.

 Cookies – A third party ad server that places ads on our websites may use “cookies” to collect
 anonymous information concerning your preferences. A “cookie” is a computer code added to a file on
 your computer as a record of its visit. It does not collect or provide your name or any other personal
 information about you. It can, however, be read by the website that placed it to note information about
 your visit, such as your type of web browser, operating system and Internet Protocol (“IP”) address. It
 can also be used to recognize you when you log in as a registered user or as a repeat visitor returning
 to our website. This allows us to tailor our site by remembering you and any options you select. You
 can control what cookies are accepted by your computer through the settings on your web browser or
 by deleting them from your files. Doing so, however, may limit any personalization available to you.

 Third-Party Cookies and Web Beacons – These forms of computer code are sometimes placed by
 advertisers or others with connection to a webpage and may be read by the ad’s provider. They may
 use a form or code called a “web beacon” or “clear GIF.” These are usually a transparent image on a
 webpage or email message and serve as a way to gather information about your visit such as your IP
 address as well as other information or statistics about your visit. As with cookies, you can use your
 browser settings to control web beacons with vendors, advertisers and others.


 Information Disclosure – We regularly receive legal requests from government and law enforcement
 personnel for customer information. We also receive discovery requests in civil litigation. In all such
 cases, we operate by providing such information as the law requires. The laws concerning your privacy
 and government access change from time to time and may affect how we are required to respond.
 Under current law, many criminal subpoenas require that we not disclose or notify you of the request.
 Due to this fact and the volume of requests we receive, we do not assume any duty to notify you of
 receipt of any legal requests.

 Internet Information – Your account records and information concerning your Internet access may be
 subpoenaed by a governmental agency or by others through the courts. Internet messages and files
 shared over “peer-to-peer” services often include your IP Address, and you can be identified in this way
 if we receive a lawful subpoena. As with telephone interception, details concerning your Internet
 access and the content of communications can be obtained by law enforcement through a court order
 or similar authority. In addition, the law permits us to disclose to law enforcement, voluntarily and
 without prior notice, customer information, including the contents of communications, if we reasonably
 believe that an emergency involving immediate danger of death or serious physical injury requires such
 disclosure without delay.

 Telephone Information – Current law requires law enforcement to obtain a court order or other similar
 authority for a telephone wiretap or to use a pen register or trap and trace device to capture dialing
 information. Law enforcement can also subpoena account and call record information.


 We are aware of the many recently publicized instances of customer information security breaches.
 We continuously work on maintaining and deploying novel ways to protect your information. For our
 most sensitive databases, we use employee education and multiple intrusion prevention technologies
 combined with strict physical and logical access controls and strong encryption technologies with
 dedicated security staff to ensure security policy compliance. All of our third parties are periodically
 checked for security compliance. Nevertheless, although we endeavor to ensure the confidentiality
 and integrity of our information systems, we cannot guarantee that our security measures will prevent
 unauthorized access.


 The websites provided by Zirrus are not directed at, or intended for use by, children under the age of
 13. We do not knowingly allow anyone under 18 to provide any personal information on our websites.
 Children should always get permission from a parent or guardian before sending personal information
 over the Internet. If you believe your child may have provided us with personal information, you can
 contact us at the address found on your monthly bill and we will delete this information. You can find
 more information about protecting children’s privacy by contacting the FTC or viewing its website at


 As a provider of an electronic communications service, we are required by law to report any evidence
 we may become aware of relating to violations of laws concerning child pornography.


 You may check the accuracy of personal information in your account by contacting a Customer Service
 representative. We also make a more complete review of your personally identifiable information
 available to you within a reasonable time following a request. You may examine the information and
 advise us of any errors you believe we should correct, upon prior request and at your own cost, during
 business hours at the Zirrus office listed on your billing statement.


 You can enforce your legal privacy rights concerning our collection, use and sharing of your personally
 identifiable information.


 Other terms and conditions affect our service offerings, including our Authorized Use Policy For High
 Speed Internet service, Tariffs and the Terms of Use for our websites. Changes in our service
 offerings, the law and policy may cause us to make changes to this and other policies from time to
 time. Any changes will be posted with the Online Privacy Policy at, which also contains
 provisions concerning privacy as relates to our websites.



 In an effort to reduce the number of unwanted telemarketing calls, the FCC has provided telephone
 subscribers the opportunity to register their residential telephone numbers, including wireless numbers,
 for inclusion in the national Do Not Call (DNC) registry administered by the FTC. You may register, or
 revoke registration of, your number without charge by calling the FTC’s toll free number, 1-888-382-
 1222 or TYY 1-866-290-4236, from the telephone number you are registering or revoking, or via online
 by visiting the FTC’s website located at The FCC/FTC rules contain an
 “established business relationship” exception that permits a company that has such a relationship with
 you, like Zirrus, to call you even if your number is on this national DNC list. For more information, see and