Services for Customers with Special Needs

Telecommunications Relay Service


Telecommunications Relay Service is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available for local and/or long distance calls. There is no cost to the user. For more information on how to use this service click here.

Refer to page 9 of your Yadtel directory for the different types of TRS and the numbers associated.

Hearing Aid Compatible Phones


Yadtel offers several hearing aid and amplifying landline handsets, large button phones for the visually impaired and a Relay Teletype model for the deaf. For a list of HAC Wireless phones, click here.

No Charge for Directory Assistance


A subscriber who is blind, vision impaired or cannot use a directory may qualify for exemption from Directory Assistance charges.

Large Font Bills


You may request your Yadtel bill in a larger font.

Closed Captioning Issues

If you have concerns about Closed Captioning, and need a response within 24 hours, you may contact Yadtel by phone at 1-336-463-5047, by fax at 1-336-463-2028, or email . For the receipt and handling of written closed captioning complaints, please direct your correspondence to the following address:

Video Product Specialist
C/O Yadtel Telecom
PO Box 368
Yadkinville, NC 27055
For more information about any of these services, please contact our Customer Sales and Service department at 336-463-5022.